Return & Refund Policy

Last Updated: June 2026

At TechThreads, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

48-Hour Return Window

Customers may request a return within 48 hours of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use, damage, or alteration by the customer.
• Personalized or custom-made products.
• Clearance, sale, or promotional items (unless damaged or defective).
• Hygiene-sensitive products that have been opened or used.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review the claim and provide a replacement or refund if approved.

Refund Process

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to appear in your account, depending on your payment provider or bank.

Return Shipping

• Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Contact Us

For return or refund requests, please contact:

TechThreads Support
📧 Email: support@techthreads.store

We are committed to resolving customer concerns fairly and promptly. Thank you for shopping with TechThreads.